Our standard appointment time is 20 minutes. This is due to the complexity of our patients and because we believe in spending quality time with you.

Telehealth phone consults of 10 minutes are available for simple scripts/referrals but should be the exception, especially as they often run over 10 minutes.

Telephone telehealth consultations are limited to 10 minutes. For longer consultations, appointments must be conducted via video telehealth using the HotDoc link.

Some of our GPs offer 5-10 minute sick parade telehealth consults in the morning. These are strictly for one issue only (usually a repeat referral or script). Please book a longer appointment for anything else.

Our GPs are unable to bill DVA for their time without an appointment; we are unable to process requests via email or phone calls to reception. It is important that you take control of your own healthcare.

We must see you in person at least once every 12 months to be eligible for telehealth appointments.

We always try hard to keep to time, but sometimes we may run late due to patient complexity or unexpected issues. We appreciate your patience.

If you have opted in to digital communication, we will send you an SMS reminder ahead of your scheduled appointment. 

Please email a copy of your ‘Transfer of Clinical Care’ received upon discharge, any relevant medical history and a copy of your DVA Accepted Conditions prior to your appointment.

White Card

All veterans or current/former serving members of the ADF are given a DVA White card. For veterans with a White card, DVA will pay for allied and medical treatment for specific disabilities and health conditions associated with military service. Private billing will occur for DVA White Card holders who do not have relevant accepted conditions.

Additionally, any Veteran with a White Card is entitled to access Mental Health treatment within Australia.

Gold Card

A DVA Gold card entitles a veteran to access all healthcare services the government lists on the Medicare Benefits Schedule (MBS). There will be no out-of-pocket fees for DVA Gold card holders.

Once your DVA claim is approved or your card colour has changed, your accepted conditions are updated in MyGov under the Department of Veterans’ Affairs (DVA) section.

• Log in to MyGov, go to ‘Your Services’, and select Department of Veterans’ Affairs (if it doesn’t appear, you will need to link the service with your account).
• Under the ‘Claims’ tab, select ‘Accepted Conditions’ to view your DVA card details and conditions.
• Take a screenshot of the listed conditions and email it to [email protected].

To submit a claim for further conditions, discuss this with your advocate or claims adviser. If medical documentation is required, book an assessment with your GO2 Health GP. New claims can be lodged by logging into MyService on MyGov and filing a new claim with DVA. 

A copy of your Permanent Impairment paperwork first needs to be sent to: [email protected]. Once we have received your paperwork, our Permanent Impairment team at GO2 Health will review your paperwork and contact you to book appropriate appointments to continue the process.  

For PI assessments, paperwork is generally completed within 2 weeks of your last PI appointment with your doctor.  

For DAs not associated with the Claims team, your doctor will determine how many appointments are required during your initial appointment. You can typically expect the process to take approximately 3 weeks.   

You will receive an electronic copy of your paperwork via email once our Permanent Impairment team has uploaded and invoiced it to DVA. If you have not received anything within two weeks of your GP appointment, please contact reception on

For PI assessments, paperwork is generally completed within 2 weeks of your last PI appointment with your doctor.  

For DAs not associated with the Claims team, your doctor will determine how many appointments are required during your initial appointment. You can typically expect the process to take approximately 3 weeks.  

You will receive an electronic copy of your paperwork via email once our Permanent Impairment team has uploaded and invoiced it to DVA. If you have not received anything within two weeks of your GP appointment, please contact reception on (07) 3355 5540). 

Please complete a Claims Questionnaire online or complete a hardcopy in the clinic. The claims team will assess your questionnaire to determine if they are the right team to assist you. They will contact you once the assessment is complete.

Please ensure that you have a copy of your Medical Documents before completing the questionnaire. The claims team requires a digital copy of your Medical Documents on a USB.

If you do not have these, you will need to request them. You can do so by making an ex-member service records request online. (Personal information request form | About | Defence)

Yes, DVA White holders require a new referral every 12 sessions or 12 months, whichever comes first. You must have accepted conditions or PAMT in order to be covered by DVA.

DVA Gold Card holders require a new referral every 12 months.

Please note: Current serving ADF members require a BUPA referral from their on-base GP to access Allied Health services.

Our GPs are very busy and often have long wait times. Our cancellation or ‘no show’ fee is the 100% of the standard booked consultation fee if we do not receive notice of your cancellation. We need 8 hours notice if you wish to cancel an appointment. This enables us to reschedule the appt for other patients. Please call us if you are stuck in traffic etc.

For those under DVA, we are unable to bill DVA if you fail to turn up for your appointment without notice – our cancellation policy will apply. Please be considerate of others who may have been able to take your appointment.

We are unable to bill DVA if you fail to show up for your appointment (across the clinic) – your practitioner will not get paid. Per our cancellation policy it is likely you will be billed privately if you haven’t notified us prior to the appointment.

We often have long wait lists and it is unfair on others trying to get in if you just don’t turn up. Whilst we do send SMS reminders sometimes technology fails. Not receiving a reminder is not an excuse for failing to show up. We recommend using appointment reminders on your phone.

Please call us if you’re running late or something unexpected occurs.

We have a zero tolerance policy for abusive behaviour. We understand you might be having a bad day but our staff are here to help you, and will do their best. If you are seen to be abusive or threatening, you will be asked to leave or Police will be called.

GO2 acknowledges that patient complaints are an important source of customer feedback. Under the Health Services Act 1987 people with complaints should try to resolve them directly with the GO2 Practice Manager. If a satisfactory outcome is not achieved then complaint can be directed to the Health Services Commissioner for action by calling 03 8601 5200.

You are only able to access Mental Health services under DVA while you’re still serving. This means you will be unable to access DVA-covered treatment for accepted conditions on your White card until post-service.

You may be eligible for Provisional Access to Medical Treatment while your claims are being processed. To find out more, visit the DVA website (Get treatment while you wait on a claim (PAMT) | Department of Veterans’ Affairs)

The Department of Veterans’ Affairs (DVA) can reimburse the reasonable cost of household services to serving and ex–serving members of the ADF who have an incapacitating compensable condition accepted under the Safety, Rehabilitation and Compensation (Defence–related Claims) Act 1988 (DRCA) or under the Military Rehabilitation and Compensation Act 2004 (MRCA). 

If you are interested in engaging with DVA funded household services, your GP can help you fill out a DVA Claim for Household Services form during your appointment (learn more)

Mental Health Services

• Open Arms
• Mates4Mates
• Soldier On
• Beyond Blue
• Safe Zone
• Lifeline

Mental Health Facilities

• Belmont Private Hospital
• Keith Payne Unit – Greenslopes Private Hospital
• Pine Rivers Private Hospital
• Currumbin Clinic
• New Farm Clinic
• Toowong Private Hospital
• Hader Clinic – Queensland Private Hospital
• The Banyans

Financial Services

• Bravery Trust
• RSL – Financial and Housing Assistance
• Wounded Heroes

Social Support

• RSL
• DVA Wellbeing and Support Program (WASP)
• Mates4Mates
• Wounded Heroes Equine Program
• Australian Kookaburra Kids Foundation

Home Assistance

• DVA Household Services – HomeFront Australia

Support Dogs

• Defence Community Dogs
• PTSD Dogs Australia
• Young Diggers

Home Care Services

•  Veterans’ Home Care (VHC) Program – Life Without Barriers

For more ESO resources, head to RSL Queensland.